How do I find the right size?
To find the best fit, please stand on a piece of scrap paper slightly bigger than your foot. Using a pencil, make a small line at your heel and another line at the end of your longest toe. Measure the distance between these two lines, and correlate with the size guide on the product you are interested in.
In order to create the best Footlogics products for our customers, we work with several manufacturers in various parts of the world. For this reason, we suggest referring to the size guide of each style, rather than trusting your “usual size” or a size you’ve ordered previously from our website as sizing may differ between styles.
Where are Footlogics products made?
At Footlogics, our commitment to delivering quality yet affordable products drives us to source from a range of manufacturers that best suit our product needs. We are continuously exploring innovative processes and green materials to enhance the quality and durability of our products, while still maintaining ethical practices. We have always designed our products in-house on the Gold Coast, collaborating with a list of local podiatrists. At present Footlogics products are manufactured across Vietnam, India, China and Myanmar. We take pride in the fact that these factories maintain ethical practices by offering fair wages and ensuring good working conditions for their employees. Our Company Directors regularly visit our partner factories to oversee operations, engage with employees and ensure the quality of our products.
When you choose to buy from Footlogics, you are not only purchasing top-quality items but also supporting an Australian-owned company with three warehouse spaces in Burleigh Heads, QLD. Your purchase contributes to the creation of numerous job opportunities for local residents on the Gold Coast and across Australia.
Where can I find my order number?
For any enquiries via phone or email, it is helpful to provide your order number so our customer service team can locate your details sooner. You can find your order number in the subject line of your confirmation email or at the top of your invoice (included in your parcel).
What if nobody’s home when my parcel is delivered?
By default, all parcels sent from Footlogics will be left in a safe place by our courier unless you specifically instruct us otherwise. If you have concerns about the safety of your parcel and prefer an alternative delivery option, please include a note in the customer note section during checkout. You can request that the parcel be taken to a local post office if you won’t be at home during the delivery time.
I was notified that my parcel was delivered, but I can’t find it.
Please be certain that you have conducted a thorough search around your front door and letterbox, as our delivery driver may have taken precautions to keep your order secure. Often parcels are discreetly placed down the side of houses or behind objects such as plants or chairs. It is also a good idea to check with your neighbours, as the courier may have mistaken the address. If you are still unable to locate your parcel, please reach out to us here so we can initiate an enquiry with the courier service.
Can I return products I purchased at a Pharmacy?
Any products purchased at a pharmacy or independent retailer must be returned at the original place of purchase accompanied by proof of purchase. You will have 30 days from the date on your receipt to return the product. If you are unable to return your item/s in store, please contact us or have the pharmacy contact us for guidance.
How do I care for my Footlogics products?
Footlogics products are crafted from a range of materials that require care to extend their lifespan. For specific care guidelines tailored to the unique needs of each style, please refer to the description section on each product page.
How long will it take for my return to be processed?
We aim to process all returns within 3 business days of their arrival at Footlogics. Please take into account we are based on the Gold Coast, QLD and your return may take up to 10 days (or more for remote areas) to reach us. We recommend using a tracked post service such as Australia Post to return your Footlogics goods.
How will I know my return has been processed?
Upon receiving your return accompanied with a completed returns form detailing your order details, we can proceed with processing your order. If a refund is requested, you will be sent a confirmation email to let you know the refund has been successfully processed. Depending on the bank you are with, funds may take up to 7 business days to appear in your account.
On occasions, we may reach out to you with a phone call or email if any additional information or payment is required. If you have decided to exchange your return, we will provide tracking details to your nominated email address once your new order has been created. If you require a partial refund, you will also receive email confirmation of this.
What if my return does not meet all criteria in the returns policy?
Unfortunately, if you are unable to fulfill all the selection criteria for a return, we are unable to accept the product back for an exchange or refund. If you find yourself in this position, we suggest passing the product onto a friend, relative or neighbour.
Should you post an item back to us that does not comply with our return policy, we will contact you via phone and/or email to let you know. You will be given the choice to arrange the return of products at your expense. We will hold ineligible return items for a period of 30 days. If we are unsuccessful in our attempts to contact you, the product will be discarded.
My buckle broke, can I buy spare parts?
Unfortunately, we do not carry spare parts for our products, so we are unable to offer repairs. However, if you find your Footlogics product to be faulty due to a manufacturing error please get in touch with us here as we may be able to assist you within 12 months of purchase.
How do I fix a mistake after I have placed my order?
If you notice a mistake has been made after placing your order, please reach out to our Customer Care team as soon as possible. Our contact details are listed here. Please note that once your order has been shipped certain changes may no longer be possible. We are here to help so don’t hesitate to get in touch with us!
How do I track my order?
At Footlogics we aim to dispatch all orders the very same business day that you purchase. Once your order has been processed and is ready to be picked up by our courier you will receive an email confirmation that includes your tracking number. You can track your order here. Please note tracking details may take up to 24 hours to update.
Do Footlogics products suit wide/narrow feet?
If you struggle to find shoes that fit your feet, we recommend an adjustable style such as the Heidi, Susan, Fiona, Talia and Spring. Most of our sandals are designed to be slightly wider than an average sandal footbed. For personalised advice please get in touch with a member of our customer service team here to find out which style we would recommend for your feet.
I have bunions, are Footlogics products suitable for my feet?
The majority of our Footlogics sandals are constructed from leather, and as you wear them, they tend to naturally soften over time. Many of our customers have reported positive experiences wearing our sandals with their bunions.
Our most popular styles for bunions are the Heidi, Fiona and Talia. However, if these styles do not align with your preferences, our complete range of sandals can be explored here. Alternatively, you can reach out to us here for personalised advice.
Can you provide instructions on using the Velcro dots included with my 3/4 insoles?
If you purchased one of our insoles through a stockist or require additional adhesives, they can be found at your local craft or hardware store. Please note, the full length insoles do not require Velcro dots as they are secured by the edges of your shoe.
Can I get custom made insoles through Footlogics?
Footlogics does not offer the service of custom-made orthotics. We aim to maintain cost-effective solutions for our customers, as we understand insoles can be expensive. We do however offer a range of additional add-ons that are not available through the website. If you wish to discuss your specific foot concerns with a member of our customer service team, we’d be happy to explore the solutions we have available.
Where can I try on Footlogics products before I buy?
To find the closest stockist, please visit our Tiki Girl Thong stockists here. Alternatively you can find Insole stockists here. While we strive to maintain an accurate stockist list through communication with our representatives and customer feedback. Occasionally our stockists sell out or discontinue styles. We strongly suggest calling ahead prior to your visit to avoid disappointment.
Unfortunately, at this stage, we are unable to track stockists for our sandals and Green Steps sneakers due to stock volume held by retailers and the rate in which the stock is sold.
If you are located on the Gold Coast or passing by on holidays, you are welcome to pop into our head office/show room to try on our range. The office is open to the public Tuesday to Friday, between the hours of 9am and 4pm. Please note we are not open to the public on Mondays.
You can find us at Unit 2 73 Township Drive, Burleigh Heads, Queensland 4220.
If you are unable to find a stockist near you, the best way to purchase the whole range of Footlogics products is through our website. Our customer service team is happy to help with any enquires you have regarding style, size and fit.
I am an Allied Health Practitioner, Retail Store Owner or Pharmacy wanting to stock Footlogics, where do I start?
We would love to have you on board as a stockist!
If you are a business looking to stock Footlogics products, please get in touch with our Office Coordinator at email@example.com or call the office at 1300 788 119. We will put you in touch with a Sales Representative in your area or connect you to our wholesale website.
What are Footlogics® orthotic innersoles?
Footlogics orthotic innersoles are a functional foot orthotic designed to re-align the foot to its ideal functional position. Foot orthotics are designed to improve the function of the foot through correct alignment. Footlogics orthotic innersoles help to maintain the arch contour of the foot while being flexible enough not to irritate the foot. Footlogics innersoles are used to treat a number of foot and related conditions.
What is the difference between your Footlogics Sports and Performance Insoles?
Our Sports and Performance insoles are designed for use in running shoes, hiking boots or sporting activities. The primary difference between the two orthotics is the enhanced cushioning offered by our Performance insoles compared to the Sports insole. This superior cushioning is achieved through a thicker layer of polyurethane (PU).
The development of the Performance insole stemmed from our original Sport insole to address the specific needs of individuals with naturally high arches. The increased PU thickness fills more space between your foot curvature and the shoe’s sole, which is especially beneficial as those with high arches typically exert more pressure on the mid and forefoot areas of their shoes/insoles.
Additionally, the Performance insoles feature a durable outer shell that allows for attachments such a lateral wedge. If you require lateral wedges for supination (foot rolling outward), please let us know in the order notes section at check out and we will attach them to your insoles for free! Please note, we are unable to send any add-on products to your order after it has been processed.
What is the difference between your Comfort and Plantar Fasciitis Insoles?
The Comfort and Plantar Fasciitis insoles are both intended for daily use in your everyday shoes, offering relief from discomfort and pain associated with flat feet and fallen arches. The Plantar Fasciitis insole differs from the Comfort as the arch support is located further back, closer to the heel and provides additional cushioning under the heel with a thick Podlfex heel cushion. The Plantar insole was specifically designed to alleviate the pain stemming from Plantar Fasciitis.
What is the difference between your Comfort and Workmate Insoles?
Both our Comfort and Workmate insoles are intended to provide users with comfort during extended periods on your feet. The Comfort insole is made from medium-high density EVA (ethylene vinyl acetate) and features a high arch support, making it the ideal orthotic for people with fallen arches or flat feet. While it is designed for comfortable all-day wear, we suggest a gradual adjustment period of 1-2 hours per day during first week of wear.
On the other hand, the Workmate features a medium level of support and is made from polyurethane (PU), providing more cushioning when compared with the properties of EVA. This insole requires little or no ‘break-in’ time due to its low-profile arch support. The Workmate insole a great option for someone wanting more from their work shoes. We often recommend the Workmate insole for professional working in a field that requires prolonged periods of standing, such as tradespeople, hospitality workers, retail staff, nurses and chefs.
What are Footlogics orthotic innersoles made from? Are they hard or soft?
What is the difference between Footlogics and regular insoles?
There’s a big difference between regular insoles and Footlogics orthotics. Regular insoles (or footbeds) are purely designed to provide shock absorption and cushioning effect. They may feel comfortable at first, however they do not address any biomechanical problems i.e. they do not correct over-pronation. Footlogics orthotics on the other hand are a functional device, designed to correct excess pronation and provide a more natural gait. Some brands of insoles may feature an ‘arch support’, but in most cases this support is too low, weak ot too soft to have any real effect or benefit.
Who can use Footlogics orthotic insoles?
Anyone who suffers from foot pains such as Plantar Fasciitis (heel pain & heel spurs), Metatarsalgia (pain in the ball of the foot), Achilles Tendonitis etc. Footlogics also helps ease knee pain and lower back pain. People who do not suffer from any foot complaints will benefit from Footlogics when they find themselves on their feet all day, because of the type of work they do (e.g. teachers, builders, tradies, chefs and other people in hospitality).
Do I need to trim my Footlogics orthotics to fit my shoes?
In most cases you don’t need to trim the insoles. Footlogics insoles are available in 5 different sizes (XS to XL) covering most shoe sizes, however in some cases the insole may need some trimming (with normal scissors) at the toe end and/or outside of the insole to make the fit perfectly in your shoes. If any existing removable lining or innersole is present in your shoes, please remove these and use it as a template to trim the Footlogics orthotic. This will give you a perfect fit!
How should I care for my Footlogics innersoles? Can I put them in the washing machine or dryer?
You can wash you Footlogics by hand with warm soapy water. Do not put them in the washing machine or the clothes dryer!
Do Footlogics orthotics cause foot or arch pain? Does it take long to get used to them?
Footlogics® orthotics are quite flexible and should not cause any foot pain or irritation. However, some people are not used to a strong arch support and they will need time to get used to the product. This is why we recommend ‘breaking in’ the orthotic by only wearing it for 1 hour in the first few days and slowly increasing the time of wear every day until they feel 100% comfortable. For people with sensitive feet we offer a soft orthotic called Footlogics Sensi. This orthotic takes hardly any time to get used to and agrees with most people’s feet!
What type of shoes can Footlogics insoles fit into?
There’s a Footlogics model for every type of shoe. From runners to work boots to womens fashion shoes, including sandals. Please see our Shoe Guide to choose which orthotic is best suited.
How can Footlogics orthotic innersoles help both high and low arched feet?
Biomechanical foot pain is generally caused by either rolling in too much (over-pronation) or not rolling in enough (supination). Over-pronators have a low or flat arch, supinator a high and ‘stiff’ arch.
Over pronation is very common – affecting over half of the Australian population – and it causes muscles and joints to become overloaded because a rolled-in foot position is a very inefficient position for our feet and legs to function in. However, certain amount of pronation is necessary to cushion the impact of walking.
On the other hand not rolling in enough leads to an increase in shock and force to be transferred through the foot, knee, hip and lower back. Footlogics orthotics help control over-pronation through a strong arch support and a deep heel cup. At the same time, the impact of walking is cushioned through their soft construction and added heel cushioning. This makes Footlogics orthotic innersoles perfect for both high and low arches. For supinators the Footlogics Sensi and Sports are especially recommended.
Do I need to wear the Footlogics in both shoes, even though only one foot has a problem?
Most people experience pain in only their left or right foot (especially heel pain), not in both feet. If this is the case, please note you will still need to wear the orthotics in both shoes. The reason for this is that wearing the orthotic in only one shoe will put your body out of balance and will cause your hips to be out of alignment, which may cause hip or lower back pain. Therefore, always wear the product in both shoes.
How long will my Footlogics orthotics last?
Because Footlogics is made of a medium density E.V.A they will need to be replaced every 12-18 months to remain 100% effective. It also depends on how often the orthotics are worn and the level of activity. For example, someone who uses Footlogics at work, wearing the orthotics 8 hours per day and doing a lot of walking and standing should replace them at least every 12 months. Many of our customers own more than one pair of Footlogics, so they don’t have to swap them from shoe to shoe every day. Owning more than one pair of Footlogics means the product will last twice as long!
How do I know Footlogics orthotics will work for me?
Over the years Footlogics orthotics have helped many thousands of people in Australia providing relief from common foot complaints such as heel pain, ball of foot pain, Achilles pain etc. Footlogics is an Australian company, but we now also distribute our products in other countries like Germany, the Netherlands, the UK, Ireland, Canada and South-Africa. In the UK, Footlogics products have been approved by the NHS (National Health Service) and the orthotics are used in NHS hospitals throughout the UK.
Although we cannot judge an individual’s situation or specific complaint, we are quite certain that our product will be of assistance to you by reducing or eliminating your complaint and ease your pain.
We invite you to try Footlogics orthotics for 30 days. If you find they have not lived up to their promise, you simply return them to us for a full money refund.
When should I seek professional help for my foot problem?
The most common cause of foot complaints comes from biomechanical factors, however sometimes foot pain can be caused by blood flow problems, viral illness and malignancy. If your symptoms do not reduce with the use of Footlogics after 90 days of wearing the orthotic, we recommend contacting your local podiatrist or general medical practitioner.