Footlogics Returns and Refunds Policy

Please note the insoles and footwear policies are different. See information below.

Insoles:

At Footlogics we stand by our products and service and want to ensure our customers are happy with their purchase. We understand that in some cases our products may not be suitable. This is why we offer a 30-day comfort guarantee. All purchases of insoles made via this website or over the phone can be returned within 30 days of purchase. They can either be exchanged for another Footlogics model, a different size, or a refund.

If you are not 100% satisfied with your purchase, simply return within 30 days of purchase and a refund for the full cost of the product will be issued. Please complete the form below and include it in your return parcel. Once we have received your return we can process an exchange or refund.

Please download Returns Form here

Footwear:

If for any reason you are not completely satisfied with your purchase we will gladly refund or exchange your purchase. In order for goods to be refunded or exchanged:

• footwear must be unworn and unused– we suggest taking care when trying your shoes on for the first time.
• footwear must be in its original condition*
• footwear must be returned in their original box and packaging
• all returns and exchanges must be returned within 30 days of purchase.
• all returns and exchanges must be accompanied by a completed returns form.

Items returned that are not in original condition will not be eligible for exchange or refund. The customer will be required to pay for postage costs to have the items returned to them.

Please note: return postage costs will be at your own expense.

Footlogics Australia – Returns Form

Please return goods to:

Footlogics Australia
Unit 2 73 Township Dr
Burleigh Heads, QLD 4220