Frequently Asked Questions

To find the best fit, please stand on a piece of scrap paper slightly bigger than your foot. Using a pencil, make a small line at your heel and another line at the end of your longest toe. Measure the distance between these two lines, and correlate with the size guide on the product you are interested in.

In order to create the best Footlogics products for our customers, we work with several manufacturers in various parts of the world. For this reason, we suggest referring to the size guide of each style, rather than trusting your “usual size” or a size you’ve ordered previously from our website as sizing may differ between styles.

Where are Footlogics products made?

At Footlogics, our commitment to delivering quality yet affordable products drives us to source from a range of manufacturers that best suit our product needs. We are continuously exploring innovative processes and green materials to enhance the quality and durability of our products, while still maintaining ethical practices. We have always designed our products in-house on the Gold Coast, collaborating with a list of local podiatrists. At present Footlogics products are manufactured across Vietnam, India, China and Myanmar. We take pride in the fact that these factories maintain ethical practices by offering fair wages and ensuring good working conditions for their employees. Our Company Directors regularly visit our partner factories to oversee operations, engage with employees and ensure the quality of our products.

When you choose to buy from Footlogics, you are not only purchasing top-quality items but also supporting an Australian-owned company with three warehouse spaces in Burleigh Heads, QLD. Your purchase contributes to the creation of numerous job opportunities for local residents on the Gold Coast and across Australia.

Where can I find my order number?

For any enquiries via phone or email, it is helpful to provide your order number so our customer service team can locate your details sooner. You can find your order number in the subject line of your confirmation email or at the top of your invoice (included in your parcel).

What if nobody’s home when my parcel is delivered?

By default, all parcels sent from Footlogics will be left in a safe place by our courier unless you specifically instruct us otherwise. If you have concerns about the safety of your parcel and prefer an alternative delivery option, please include a note in the customer note section during checkout. You can request that the parcel be taken to a local post office if you won’t be at home during the delivery time.

I was notified that my parcel was delivered, but I can’t find it.

Please be certain that you have conducted a thorough search around your front door and letterbox, as our delivery driver may have taken precautions to keep your order secure. Often parcels are discreetly placed down the side of houses or behind objects such as plants or chairs. It is also a good idea to check with your neighbours, as the courier may have mistaken the address. If you are still unable to locate your parcel, please reach out to us here so we can initiate an enquiry with the courier service.

Can I return products I purchased at a Pharmacy?

Any products purchased at a pharmacy or independent retailer must be returned at the original place of purchase accompanied by proof of purchase. You will have 30 days from the date on your receipt to return the product. If you are unable to return your item/s in store, please contact us or have the pharmacy contact us for guidance.

How do I care for my Footlogics products?

Footlogics products are crafted from a range of materials that require care to extend their lifespan. For specific care guidelines tailored to the unique needs of each style, please refer to the description section on each product page.

How long will it take for my return to be processed?

We aim to process all returns within 3 business days of their arrival at Footlogics. Please take into account we are based on the Gold Coast, QLD and your return may take up to 10 days (or more for remote areas) to reach us. We recommend using a tracked post service such as Australia Post to return your Footlogics goods.

How will I know my return has been processed?

Upon receiving your return accompanied with a completed returns form detailing your order details, we can proceed with processing your order. If a refund is requested, you will be sent a confirmation email to let you know the refund has been successfully processed. Depending on the bank you are with, funds may take up to 7 business days to appear in your account.

On occasions, we may reach out to you with a phone call or email if any additional information or payment is required. If you have decided to exchange your return, we will provide tracking details to your nominated email address once your new order has been created. If you require a partial refund, you will also receive email confirmation of this.

What if my return does not meet all criteria in the returns policy?

Unfortunately, if you are unable to fulfill all the selection criteria for a return, we are unable to accept the product back for an exchange or refund. If you find yourself in this position, we suggest passing the product onto a friend, relative or neighbour.

Should you post an item back to us that does not comply with our return policy, we will contact you via phone and/or email to let you know. You will be given the choice to arrange the return of products at your expense. We will hold ineligible return items for a period of 30 days. If we are unsuccessful in our attempts to contact you, the product will be discarded.

My buckle broke, can I buy spare parts?

Unfortunately, we do not carry spare parts for our products, so we are unable to offer repairs. However, if you find your Footlogics product to be faulty due to a manufacturing error please get in touch with us here as we may be able to assist you within 12 months of purchase.

How do I fix a mistake after I have placed my order?

If you notice a mistake has been made after placing your order, please reach out to our Customer Care team as soon as possible. Our contact details are listed here. Please note that once your order has been shipped certain changes may no longer be possible. We are here to help so don’t hesitate to get in touch with us!

How do I track my order?

At Footlogics we aim to dispatch all orders the very same business day that you purchase. Once your order has been processed and is ready to be picked up by our courier you will receive an email confirmation that includes your tracking number. You can track your order here. Please note tracking details may take up to 24 hours to update.

Do Footlogics products suit wide/narrow feet?

If you struggle to find shoes that fit your feet, we recommend an adjustable style such as the Heidi, Susan, Fiona, Talia and Spring. Most of our sandals are designed to be slightly wider than an average sandal footbed. For personalised advice please get in touch with a member of our customer service team here to find out which style we would recommend for your feet.

I have bunions, are Footlogics products suitable for my feet?

The majority of our Footlogics sandals are constructed from leather, and as you wear them, they tend to naturally soften over time. Many of our customers have reported positive experiences wearing our sandals with their bunions.

Our most popular styles for bunions are the Heidi, Fiona and Talia. However, if these styles do not align with your preferences, our complete range of sandals can be explored here. Alternatively, you can reach out to us here for personalised advice.

Can I get custom made insoles through Footlogics?

Footlogics does not offer the service of custom-made orthotics. We aim to maintain cost-effective solutions for our customers, as we understand insoles can be expensive. We do however offer a range of additional add-ons that are not available through the website. If you wish to discuss your specific foot concerns with a member of our customer service team, we’d be happy to explore the solutions we have available.

Where can I try on Footlogics products before I buy?

To find the closest stockist, please visit our Tiki Girl Thong stockists here. Alternatively you can find Insole stockists here. While we strive to maintain an accurate stockist list through communication with our representatives and customer feedback. Occasionally our stockists sell out or discontinue styles. We strongly suggest calling ahead prior to your visit to avoid disappointment.

Unfortunately, at this stage, we are unable to track stockists for our sandals and Green Steps sneakers due to stock volume held by retailers and the rate in which the stock is sold.

If you are located on the Gold Coast or passing by on holidays, you are welcome to pop into our head office/show room to try on our range. The office is open to the public Tuesday to Friday, between the hours of 9am and 4pm. Please note we are not open to the public on Mondays.

You can find us at Unit 2 73 Township Drive, Burleigh Heads, Queensland 4220.

If you are unable to find a stockist near you, the best way to purchase the whole range of Footlogics products is through our website. Our customer service team is happy to help with any enquires you have regarding style, size and fit.

I am an Allied Health Practitioner, Retail Store Owner or Pharmacy wanting to stock Footlogics, where do I start?

We would love to have you on board as a stockist!

If you are a business looking to stock Footlogics products, please get in touch with our Office Coordinator at office@footlogics.com.au or call the office at 1300 788 119. We will put you in touch with a Sales Representative in your area or connect you to our wholesale website.